Analytics & Insights Manager

Job Description: 

Job Summary
The role will support business strategy and decision-making by translating data into actionable insights that help achieve business objectives, strengthen scorecard performance, and enhance the client experience. The role will focus on analysing retail banking product performance and evaluating business models for strategic initiatives, providing clear recommendations to support sustainable growth and effective execution.

Key Responsibilities

• Partner with WRB business stakeholders to deliver actionable data insights that inform business strategy and support data-driven decision-making.
• Review business strategies and campaign performance to identify best practices, growth opportunities, and areas for improvement.
• Participate in cross-functional squads and provide recommendations from a data and analytics perspective.
• Develop, maintain, and monitor dashboards to track key business KPIs, performance trends, and initiative effectiveness.
• Collaborate with the Campaign Team to implement and optimise data-driven strategies and initiatives.
• Work closely with the Group Modelling Team on model development, model quality, and business-user requirements.
• Recommend effective customer segmentation approaches and model applications to strengthen data-driven strategies and business outcomes.

Ideal Candidate

• Minimum of 5 years of experience with Business Analytics / Data Analytics background
• Strong experience and knowledge in Retail Banking business
• Technical knowledge in SAS, SQL and Python
• Proficiency in Microsoft Excel and Powerpoint
• Strong analytical skills and able to translate the data into insight
• Excellent communication, problem-solving, and time management skills