Guest Relations Officer

Responsibility:

• Act as the primary point of contact at the Front Office, managing calls and email inquiries, interacting with members and guests to build rapport, and delivering attentive service
• Assist members and guests with bookings, applications and payments
• Assist to issue membership cards, temporary passes and guest permits
• Collaborate closely with different Departments to fulfill member requests and resolve inquiries
• Ensure members and guests adhere to Club bylaws
• Promptly report emergency situations to superior

Requirements:

• Holder of Degree / Advanced Diploma or above holder in Hospitality or related discipline
• 1-2 years of experience in customer service industry preferred
• Be independent and presentable in handling front desk and telephone enquires
• Cheerful personality with good interpersonal & communication skills
• Good command of English & Cantonese
• Proficient in MS Word & Excel
• Shift working hours (No overnight shift required)
• Fresh graduate will also be considered