Assistant Manager, Customer Services (Inbound call handling)

Responsibilities

• Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services 

• Handle requests from customer including but not limited to banking products, ATM, ebanking application etc.

• Perform account maintenance service after successful customer’s authentication over phone.

• Provide administrative support to the team as assigned 

• Investigate discrepancies and resolve cases within standard turnaround time

Requirements

• Form 5 or above with full cert in HKCEE / DSE

• Minimum 1 year of contact center experience in banking industry is preferred

• Good knowledge in PC application like MS Office

• Proficiency in Cantonese, Mandarin and English

• Detail-minded and customer service-oriented

• Good communication skill and telephone manner

• Able to work under pressure