Business Regulatory and Conduct Risk Manager - Hang Seng Insurance - Hang Seng Bank (HK)

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Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Principal Responsibilities:

• 1.5 Line of Defense Risk & Control, with SME focusing Regulatory Compliance Risk, Conduct Risk, and Regulatory Reporting Risk.
• Ensure risk exposures are assessed, documented, and addressed through appropriate controls, action plans, and monitoring.
• Drive consistent control design/operation expectations, evidence standards, and timely remediation of control gaps. Proactively identify, assess, and escalate risks and control weaknesses through appropriate governance forums and channels.
• Regulatory reporting governance, inventory and tooling - Steward the Regulatory Reporting Inventory, ensuring completeness, ownership clarity, submission cadence, and control coverage.
• Design entity-wise conduct promotion and monitring programs and drive effective Conduct Culture.
• Governance, monitoring, MI and escalation - Maintain oversight of key conduct indicators and control effectiveness measures; ensure monitoring is meaningful, timely, and action-oriented.

Requirements:

• Minimum 5 years’ relevant experience in insurance or banking, with exposure to Compliance, Risk Management, Internal controls, Audit and sound knowledge of HK Insurance, Wealth business and related regulations.
• Excellent communication skills to foster a good relationship with the local regulators and the business lines and functions.
• Strong understanding of risk and control methodologies and toolkits (e.g., Risk and Control Assessment, Control testing, Issue and Incident Management etc.). Proven ability to design, assess, and improve controls. Right judgment about the local regulatory requirements, Group policy requirements and good business vision, decision-making capability.
• Excellent stakeholder management, ability to influence and to drive changes. A good team player.
• Strong business sense, self-motivated with logical and positive thinking, interpersonal and analytical skills; able to translate complex risk topics into clear actions
• Great sense of ownership and servicing mindset to ensure efficient and effective deliverables
• Proficiency in both English and Chinese