Group Customer Services Manager / Deputy Group Customer Services Manager (Group CS)

Job No.: 499388
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
• Processing the account maintenance of Corporate Banking customers and provide customer services support function
• Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements
• Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience 

Requirements:

• Degree holder or above
• At least 2 years experience in corporate banking or cash management services in customer service or operations functions
• Familiar with cash management related products and platforms
• Excellent interpersonal and communication skills.
• Excellent analytical and numerical skills.
• Proficient in Microsoft Office including Excel Macro
• Good command of both spoken and written English and Chinese. Mandarin is an advantage