Manager, Fraud and Authorization (Credit Card Focus) (Ref: 202627-08)

Manager, Fraud and Authorization (Credit Card Focus) (Ref: 202627-08)

We offer

• Comprehensive medical & dental insurance coverage
• Competitive pay and Discretionary bonus
• Staff purchase discount in AEON group
• Friendly working environment with dynamic and talented team members
• Smart and casual attire (Monday to Friday)
• Convenient office located near Tsim Sha Tsui MTR station

Responsibilities:

• Handle cards authorization and fraud management team located in HK and offshore for issuing & acquiring business.
• Develop and implement robust authorization and fraud management strategies to protect business against financial loss while delivering seamless customer experience.
• Conduct regular reviews and optimization of authorization parameters, fraud rules, and risk controls based on emerging fraud trends, portfolio performance, and business objectives.
• Review and advise authorization and fraud rules in risk management tools (such as Visa VRM, Mastercard DI).
• Collaborate with internal stakeholders, card schemes, merchants, processor and other external parties to investigate and resolve fraud cases effectively.
• Review offshore team performance regularly, providing coaching, guidance, and performance management to ensure service quality and operational effectiveness.
• Provide strategic recommendations to management on fraud mitigation controls , authorization strategy based on risk analysis and new fraud trend.
• Ensure compliance with regulatory, card scheme requirements and internal policies related to card authorization and fraud management.
• Perform user acceptance test for system enhancement related to card scheme release & mandate.
• Provide regular reporting on authorization performance and fraud trend, share insights and recommendations to senior management.
• Assist in ad-hoc tasks as assigned.

Requirements:

• Bachelor's Degree in Administration, Banking, Finance or related discipline..
• At least 6 years of solid experience in card authorization/ fraud operations/ fraud risks/ investigations or relevant disciplines, of which at least 2 years in supervisory level.
• With domain knowledge in merchant acquiring /card authorization /card fraud handling.
• Knowledge of credit card dispute rules and regulations will be an added advantage.
• Good command of both written and spoken English and Chinese (Mandarin and Cantonese).