Vice President, Credit Recovery, Business Banking - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Vice President, Credit Recovery, Business Banking. You will own end-to-end recovery performance and support to shape collection strategy that in line with internal standards and external requirements

Principal responsibilities

• Oversee and co-ordinate debt recovery activities across Business Banking portfolios, including ad hoc projects (e.g., process reviews, system enhancements, resource planning and offshore delivery quality) to ensure the recovery progress and quality.
• Collaborate with internal stakeholders (e.g., Commercial Banking Relationship Management, Credit Risk, Operations, Legal, Finance) to improve recovery outcomes and customer treatment.
• Manage debt collections agencies, provide comments from user perspective on guidelines for DCAs and monitor performance, ensuring their adherence to Group, HASE and regulatory guidelines
• Manage legal recovery actions where appropriate: instruct external counsel, represent the bank at court hearings when required, and liaise with the Official Receiver’s Office / trustees on bankruptcy or winding-up matters.
• Prepare and maintain governance MI for problem loans (e.g., NPL, write-offs, recoveries) across relevant products; deliver insights and actions from trends. Experience using data and MI to monitor and diagnose problem-loan trends with strong Excel skills is an advantage.
• Identify control gaps and improvement opportunities; propose and implement quality and control strengthening initiatives in response to reviews, customer feedback and business needs.

Requirements

• University degree in a related discipline OR other relevant qualifications
• Proven years managerial experience in credit risk, debt recovery/collections, customer-facing  and/or project management related to commercial banking products
• Good understanding of portfolio management technique including analytics 
• Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage 
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes