Floor Supervisor (Overnight Shift) 樓層督導員 (通宵班)

Responsibilities:

• Inspect guest rooms and floor corridors to provide exceptionally clean, neat and well maintained at all time
• Supervise Floor Attendants on respective floors
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Handle and follow up complaints in order to ensure guest satisfaction
• Participate in ad-hoc duties as assigned

Requirements:

• Certificate in Hospitality Management or a related discipline
• Minimum 3 years of relevant working experience 
• Positive and good interpersonal skills
• Strong leadership, responsible and able to work independently
• Good command of spoken and written English and Chinese