Reservations Sales Agent

Mandarin Oriental The Landmark, Hong Kong is looking for a Reservations Sales Agent to join our Reservations (Cluster Service) team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Reservations Department in Hong Kong, the Reservations Sales Agent is responsible for recording and processing all room reservations made by phone, email other booking platform and online chats efficiently and accurately. Convert all reservation inquiries to sales where possible to meet hotel targets.  The Reservations Sales Agent reports to the Reservations Manager.

As Reservations Sales Agent, you will be responsible for the following duties:

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format as set in the PMS Operational Manual
• Ensure communication with other departments is well maintained with information which pertains to them
• Prepare various reservations related reports
• Organise correspondence and group reservations
• Upsell hotel services including but not limited to restaurant reservations, Spa and fitness offers that delights our guests.

As Reservations Sales Agent, we expect from you:

• University graduate
• Related working experience in Reservations or Customer Services will be an advantage
• Excellent communication skills and fluent in both written and spoken English, Chinese including Cantonese and Mandarin
• Excellent organisational and computer skills
• Other foreign language literacy is a plus..