Reservations Agent

Responsibilities:

• Handle reservations, enquiries and answer emails
• Perform up-selling skills and courtesy over the phone
• Provide accurate hotel information to guest while handling the reservations
• Any other ad hoc duties as assigned by Senior Reservations Manager

Qualifications:

• Diploma holder or above in Hospitality Management or other related disciplines
• Familiar with Opera system and MS Office applications
• Good interpersonal and communications skills
• Good command of both spoken and written English and Chinese
• With prior hotel experiences would be an advantage