Front Desk Receptionist / Office Coordinator

Key responsibilities
 

1. Greeting and welcoming clients, visitors and staff with professionalism and courtesy, managing the reception area to reflect the company's standards
2. Answering, screening and directing telephone calls to appropriate team members, taking accurate messages and managing voicemail systems
3. Managing incoming and outgoing correspondence, including mail, packages and deliveries
4. Scheduling and coordinating meetings, appointments and conference room bookings using office management systems
5. Providing administrative support including data entry, filing, document preparation and general office organisation
6. Maintaining accurate visitor logs and security protocols in accordance with company policy
7. Ordering and managing office supplies, stationery and equipment as needed
8. Processing expense reports and invoices with attention to accuracy and detail
9. Supporting various departments with ad-hoc administrative tasks to ensure operational continuity
10. Maintaining confidentiality and discretion when handling sensitive client and company information

What we're looking for
 

1. Proven experience in a receptionist, office coordinator or similar customer-facing administrative role, preferably within a financial services, professional services or corporate environment
2. Excellent communication skills, both verbal and written, with the ability to interact professionally with clients, visitors and colleagues at all levels
3. Strong organisational and time management abilities, with the capacity to juggle multiple tasks and priorities in a fast-paced environment
4. Proficiency in Microsoft Office Suite and experience with office management software or scheduling systems
5. Professional appearance and demeanour with exceptional interpersonal skills and a client-focused mindset
6. Attention to detail and accuracy in administrative tasks such as data entry, filing and record-keeping
7. Ability to maintain confidentiality and handle sensitive information with discretion
8. Flexibility and willingness to adapt to changing business needs and support the wider team
9. Fluency in Cantonese and Mandarin is advantageous for working in our Hong Kong location