Customer Services Assistant (Gatehouse) 客戶服務助理(閘口)

The Role
The job holder’s major responsibilities are to:

• Assist in gate operations including container weighing and inspection
• Monitor gate movement
• Handle shipping/car carrier documentation and container appointments
• Handle dutiable / detained / damaged / rejected container
• Provide counter service for trucker
• Process data in a timely and accurate manner
• Handle hotline enquiry

The Person
The ideal candidate should have / be:

• Form 5 (HKCEE) / Form 6 (HKDSE) or above, with at least 2 years of clerical experience
• Knowledge and experience in handling shipping document and terminal operations is an advantage
• Conversant with PC and Microsoft Office application
• Good written and spoken English and Chinese (Cantonese & Putonghua)
• Good problem solving, interpersonal and communication skills
• Good team player and customer oriented
• Willing to perform jobs on shift basis  (including overnight shift)
• Fresh graduates will also be considered