Customer Services Executive (Internet Brokerage)

Job Responsibilities:

• To handle account opening and ensure the account opening documents follow internal policies and procedures
• To follow up with clients on outstanding account opening documentations
• Resolve client enquiries over the telephone, email, or face-to-face with professional mannerTo handle clients’ complaints, coordinate and resolve issues promptly
• To establish and maintain good relationship with customers
• To perform ad hoc projects as required

Job Requirements:

• Higher Diploma / Associate Degree or above, preferable in business or related disciplines
• At least 2 years related working experience
• Passed HKSI LE paper 1, 7, 8 or Licensed with SFC type 1 regulated activities 
• Good command of spoken and written English and Chinese (Cantonese and Putonghua)
• Good Interpersonal and customer services skill

Working Hours: 

• 5 days work week (from 9am to 6pm) 
• may be required to work on shift on Sat, Sun or public holiday (with shift allowance of HKD500 per day & rest day will be arranged on weekdays) 

Benefits: 

• 15 to 20 days annual leave 
• Group medical insurance