Baggage & Transportation Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Coordinate transportation bookings and guest transfers.
• Handle luggage movement, storage, and deliveries efficiently.
• Assist guests with enquiries and special requests.
• Maintain accurate records of transportation, parcels, and luggage movements.
• Work closely with Airport, Forecourt, Driver, Concierge, and Front Desk teams to ensure smooth operations.

General Requirements:

• Diploma holder, preferably in Hospitality or Hotel Management.
• At least 1 year of relevant experience in hospitality or guest service.
• Strong customer service and communication skills.
• Good command of English, Cantonese, and Putonghua.
• Proficient in Microsoft Office; Shiji knowledge is an advantage.
   

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.