Senior Manager, Innovation and Product Development- Hang Seng Insurance - Hang Seng Bank (HK)

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Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join the Life Product Department as Senior Manager, Innovation and Product Development.

• As part of the Life Product Management team, develop channel proposition strategy and oversee implementation of product, segment and initiatives to enable business growth and achieve company business targets
• Lead end-to-end life insurance product development from ideation and feasibility analysis through design, approval, launch and post-launch optimization, partnering with Distribution (including frontlines and governance teams), Pricing, Operations, Marketing and IT to deliver channel-ready propositions for priority customer segments
• Drive product innovation by introducing customer-centric features and value-added services (VAS), and by crafting compelling go-to-market strategies (e.g., positioning, channel readiness, launch approach) to support commercial outcomes
• Lead research and insight generation by conducting Voice of Customer (VoC) and distributor (VoD) listening to gather customer and distributor insights and translate them into clear product/proposition design inputs and business cases
• Champion insurance product initiatives with strong product intelligence and market research to meet business targets and facilitate strategic planning and business actions
• Monitor and analyse product performance to provide strategic product recommendations for business growth and improvement; leverage performance and customer analytics to refine product strategy
• Ensure effective product compensation schemes for various channels to drive desired sales behaviours
• Maximise data analytics to identify target customer segments and business potential; develop segment strategies and proposition initiatives across channels to drive business goals
• Build strong relationships and understanding with local and global insurance business and bank partners; identify business opportunities and share best practices
• Oversee the development of insurance product marketing initiatives such as development of product collateral, product selling guide and relevant regulatory customer disclosures. 
• Provide ad hoc support in projects and initiatives as assigned

Qualifications

• Minimum of 10 years’ relevant experience in life insurance product development and management
• University degree; actuarial science degree and/or professional qualifications such as FSA or ASA (or equivalent) is an advantage
• Actuarial pricing experience is highly preferable
• Strong commercial acumen and technical depth, with the ability to connect customer needs, product mechanics, pricing/risk considerations, and distribution practicality into viable propositions
• Strong presence with senior stakeholders, able to communicate independently and effectively with senior management of distribution teams and other key stakeholders
• Proven track record of developing and launching innovative products and/or propositions, including end-to-end ownership from concept through launch and optimization
• Excellent problem-solving, analytical, negotiation, influencing and project management skills
• Team management experience with good leadership skills is preferred
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Excellent communication, proficiency in both English and Chinese