Account Opening and Servicing Manager - Securities Services

Responsibilities

• Supervise and manage account opening, account maintenance and customer servicing activities for securities accounts.
• Ensure all account administration processes are conducted accurately, efficiently and in compliance with internal policies and regulatory requirements.
• Handle customer enquiries, complaints and service requests professionally and promptly.
• Review account documentation and perform due diligence checks to ensure completeness and compliance.
• Lead and coach team members, providing guidance, training and performance support.
• Monitor operational workflows and identify opportunities to streamline processes and enhance productivity.
• Collaborate closely with internal stakeholders including Compliance, Operations, Risk Management and Technology teams to facilitate smooth service delivery.
• Support and implement process improvement initiatives and digital transformation projects.
• Participate in ad hoc projects and assignments as delegated by management.

Requirements

• Degree holder in Business Administration, Finance, Economics, Accounting or related disciplines.
• Professional qualifications such as HKSI, CFA, CPA, FRM or equivalent will be an advantage.
• Pass in the Insurance Intermediaries Qualifying Examination or Hong Kong Securities Institute Licencing Examinations is an advantage
• Solid knowledge of securities products, operational procedures and regulatory requirements.
• Familiar with SFC, HKEX and other applicable regulatory guidelines.
• Proven experience in reviewing account opening documentation and performing customer due diligence.
• Knowledge of VBA, Power BI, automation tools or process improvement methodologies will be an advantage
• HKIB related qualifcation will be an advantage.

This position is subject to the Mandatory Reference Checking (MRC) Scheme which is implemented by the Hong Kong Monetary Authority (HKMA). In the event of BEA proceeding with a potential offer, you are obligated to give consent for the bank to conduct reference checks with your previous employers as part of the final assessment of your suitability for this role. For more details, please visit The Hong Kong Association of Banks (HKAB)’s website under the Industry Guidelines for FAQs regarding In-Scope Individuals in the MRC Scheme. Further information can also be provided on request.