(Senior) Cheque Processing & Support Manager - Clearing & Settlement Operations

Responsibilities

• Manage and resolve all internal and external enquiries and complaints promptly, ensuring adherence to the Bank’s service standards.
• Maintain effective communication with key stakeholders to provide operational support and ensure the smooth execution of clearing-related tasks.
• Ensure the smooth operation of the section, including Remittance Clearing (CHATS/SWIFT), Cheque Clearing, e-Cheque, and cheque book printing.
• Optimize Straight Through Processing (STP) rates and manage end-to-end workflows to meet strict regulatory and internal cut-off times.
• Liaise with HKICL and HK Securities Clearing Ltd regarding system updates and operational issues.
• Oversee the daily reconciliation of clearing suspense accounts and ensure the timely resolution of all outstanding entries.
• Control security policies and operational procedures in the cheque imaging system and lead User Acceptance Testing (UAT) for all system enhancements.
• Maintain and test the Business Continuity Plan (BCP) to ensure operational resilience for critical clearing functions.
• Resolve issues arising from clearing operations with HKICL and branches, and conduct root cause analysis for recurring issues.
• Handle internal and external enquiries and/or complaint cases.
• Supervise subordinates and ensure their work meets the Bank’s required standards, and appraise their performance.
• Assist supervisors in improving subordinate engagement and strengthening communication through regular team talks, listen-up sessions, and cross-product training within and across teams.
• Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor risks involved in day-to-day work.
• Participate actively in ad-hoc projects for the department and/or the Bank as required.

Requirements

• University graduate, preferably major in Banking, Economics, Finance; OR
• HKIB or equivalent professional qualifications is an advantage.
• A minimum of 7 years of relevant experience in the banking industry, including 3 years of supervisory experience in operations support;
• Sound technical knowledge of clearing and settlement operations;
• Demonstrated ability to manage a team and ensure service excellence;
• Proficient in written and spoken English and Chinese (Cantonese and Mandarin);
• Good understanding of internal controls, banking policies, and regulatory requirements;
• Familiarity with the Bank’s products and clearing-related services;
• Strong leadership qualities, effective communication skills, and sound risk judgment.
• Good command of both spoken and written English and Chinese, proficiency in Putonghua is an advantage.