Prime Services Client Implementation Specialist

Job Summary

Embark on a rewarding career as a Prime Services Implementation Manager at Standard Chartered, a role integral to fostering exceptional client experiences within our Prime Services division. This position is responsible for managing the front-to-back execution of onboarding and transition projects for clients. By working closely with front office teams and operational units, and ensuring adherence to governance standards, you will deliver a smooth and timely onboarding experience for clients. 

The ideal candidate thrives in a dynamic and collaborative environment, consistently demonstrating meticulous attention to detail, a passion for service excellence, and an aptitude for strategic partnership. Your contributions will directly impact the delivery of trusted, integrated services that support our clients' success, reinforcing Standard Chartered’s commitment to integrity, innovation, and diversity within the global financial landscape.

As part of our team, you will engage with a global network spanning multiple markets and operational footprints, playing a critical role in maintaining our reputation as a leading institution that values equitable, inclusive recruitment and supports every individual's unique needs and contributions.

Job Responsibilities

•    Act as the day-to-day lead for onboarding projects, being the key coordination point between client and internal teams
•    Individuals in this team will support the Prime Services business and clients through effective transition from sales prospect/mandate to client go-live
•    Coordinate across internal teams to ensure delivery readiness
•    Drive resolution of operational or process issues in a timely and transparent manner
•    Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies and timelines
•    Proactively track project milestones, identify risks and delays, and escalate to stakeholders as required 
•    Facilitate the execution of onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin/limit setup and reporting
•    Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls
•    Ensure a consistent and positive client experience throughout the implementation lifecycle
•    Support internal stakeholders on client-facing meetings and document preparation as needed
•    Ensure all onboarding activities comply with Standard Chartered’s policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
•    Maintain audit-ready records of project plans, communications, and signoffs
•    Support regular governance reporting on onboarding metrics, project status, and control breaches.
•    Lead initiatives to streamline workflows, promoting efficiency through automation, process redesign, and best practices that improve onboarding processes and tools
•    Work with the Prime Services business and technology/project teams on new product offerings
•    Contribute to documentation updates, procedure documents and internal knowledge-sharing initiatives

Key Stakeholders

•    Sales, Risk, Product, Implementation, Legal
•    Credit Risk teams
•    XVA team
•    Operations teams

Job Requirements

•    6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
•    Extensive experience in service delivery, client services or client implementation and onboarding within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
•    Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
•    Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
•    Proven expertise in Foreign Exchange and Interest Rate products pertinent to Prime Services.
•    Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
•    Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
•    Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
•    A proactive approach to continuous personal development and learning within a dynamic financial services context.
•    Experience in managing multiple projects and stakeholders in a time-sensitive environment
•    Bachelor’s degree in Finance, Economics, Business, or a related field.

Role Specific Technical Competencies
•    Client Relationship Management
•    Prime Services Product Knowledge
•    Stakeholder Management 
•    Project Management 
•    Client Implementation or Onboarding