Technical Support Officer

Tasks & responsibilities

• Provide deskside and remote technical support to end-users by troubleshooting and resolving hardware, software, and handheld device issues promptly.
• Maintain accurate IT asset inventory records, perform preventive maintenance, and contribute to documentation and the knowledge base for recurring issues.
• Adhere to IT security policies, compliance standards, and best practices.
• Assist with user PC patch updates, onsite hardware replacement, mobile device management, and network monitoring as required.
• Build and deploy Windows System images using Windows Deployment Services.
• Collaborate on and contribute to various IT infrastructure and technology-related projects.

Qualifications & experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of hands-on experience in IT support roles, with a strong preference for deskside or end-user computing support.
• Proven track record in hardware troubleshooting and repair for PCs, laptops, and peripherals.
• Solid experience in Windows 10/11 and macOS setup, configuration, and troubleshooting.
• Proficiency in Microsoft Office Suite and common business productivity applications.
• Experience in providing application support following standard operating procedures or documentation.
• Familiarity with TCP/IP networking, Ethernet, Wi-Fi, routers, switches, and basic network troubleshooting.
• Good command of spoken and written English and Cantonese.
• Self-motivated, detail-oriented, and able to work independently while collaborating effectively within a team.