Customer Due Diligence Manager - Customer Support & Operations Excellence

Responsibilities

• Perform onboarding customer review for all AML risk levels, with focus on Private Banking clients
• Act as an reviewer/approver for onboarding review for different AML risk levels
• Manage the team and oversight overall capacity, process which also includes resources and resilience support 
• Communicate and coordinate with business units on AML related issues
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
• Take up ad-hoc projects and tasks as assigned by the supervisor

Requirements

• University degree or above in business Administration or other relevant qualifications 
• Over 5 year’s relevant experience in private banking (With supervisory experience is a plus)
• Knowledge of corporate account onboarding review and customer requirement 
• Proactive, self-motivated , detail-oriented ,multitasking with high sense of responsibility and teamwork
• Good at defining problems, developing analysis, problem solving skills and apply sound judgement to prioritization
• Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Good command of both spoken and written English and Chinese(Cantonese & Mandarin)
• Holder of professional qualification(s) of AAMLP or CAMS is preferable.