Mortgage Service Officer / Senior Mortgage Service Officer - Hong Kong Business

We are currently seeking a high calibre professional to join our team as a Mortgage Service Officer / Senior Mortgage Service Officer.

In this role you will:

• Grow the Bank’s mortgage lending business by supporting the end-to-end mortgage process and application referred by branch and mortgage outreach sales team
• Provide privilege mortgage solutions and services to customer. Identify customer other banking needs such as protection, financial and follow through mortgage application journey
• Communicate closely and timely with frontline on mortgage approval result and counter offer to secure the mortgage drawdown and raise Bank’s mortgage penetration
• Liaise with internal and external department to ensure mortgage documents are in compliance with the Bank’s policies, guidelines and regulatory requirements as well as service standards
• Collaborate with various branch streams and outreach sales teams to fulfill customers’ property and financial needs with the Bank and uplift the application to drawdown ratio

• Knowledgeable in Mortgage products and credit guidelines
• Able to work independently and at the same time can collaborate well with team and staff from frontline and internal department
• Good communication, interpersonal and analytical skills
• Great sense of responsibility and servicing mind-set to ensure efficient and quality customer service processes

• Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements