Customer Service Officer (Premier Centre) - Hong Kong Business

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).

In this role you will:

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Welcome every customer when they arrive in the branch, and proactively help manage the bank hall environment across both the platform and reception areas
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
• Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• Customer or teller service experience preferred
• Candidate with less experience will be considered for a Customer Service Officer role