Assistant/ Deputy/Business Strategy Manager (Contact Centre)

Job No.: 500012
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Strategic Planning, Sales Management

Responsibilities:

• Participate in project management and sales management;
• Assist the supervisor in researching and formulating development strategies, operational plans, implementation proposals, and organizational design for the Contact Centre, and prepare feasible recommendation reports;
• Analyze sales data and performance to support supervisor in routine reporting, while tracking the effectiveness of actions plans and adjustment recommendations;
• Coordinate internal and external matters, serve as a communication bridge to oversee, manage, and support standardized operations, ensuring service quality, efficiency, and effective implementation, with regular progress reports to the supervisor;
• Provide strategic input and recommendations in relevant areas, supporting the development of long-term strategies and detailed action plans;
• Handle other duties assigned by the supervisor in managing day-to-day operations.

Requirements:

• Higher Diploma or above with major in Banking & Finance / Risk Management / Business Administration or related discipline
• At least 5 years of relevant working experience in banking and financial institutes would be an advantage
• Responsible, detailed-mind, well-organized with good communication skills
• Good command of Chinese and English in both spoken and written including Putonghua
• Proficient in PC skills and MS Office applications
• Candidate with less experience will be considered as Assistant Business Strategy Manager