Manager, Local Payment - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our department as Manager, Local Payment and Infrastructure

Principal responsibilities

• Own and deliver retail payments initiatives, ensure quality deliverables and outcome which meet internal and external customers’ requirements.
• Define and execute product strategy and KPIs that improve customer experience, drive adoption and revenue, streamline end-to-end journeys, sustain business growth and competitiveness of retail payment products and services.
• Lead product lifecycle management from discovery and business case through delivery, launch and post-launch performance optimization, ensuring clear value propositions, measurable outcome and continuous monitoring for improvement.
• Liaise with various stakeholders across the business to manage initiatives to address the changing customer and business needs.
• Drive customer centric digital payment journey.  Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle.
• Monitor, analyze and review trends across local and international payment market to identify opportunities/risks and translate insights into product actions 
• Prepare strategy papers, business proposals and reports for senior management including market insights, product roadmap, financial impact, risk and delivery status.
• Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes.

Requirements

• University Degree or other relevant post graduate qualification
• Minimum 7 years’ experience in retail product management or related, prior experience in digital, payment, platform development or multi-functional projects would be an asset
• Product owner demonstrates strong project management capability, outcome focus with adaptability and ability to work with minimal supervision
• Numerate, positive, flexible and self-motivated individual
• Strong business acumen and analytic skills, able to navigate conflicting priorities
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Proficiency in both English and Chinese