Technical Services Manager

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Sha Tin

Language: English & Chinese

What you’ll do

• Ensure quality assurance of all FM hard services delivered by the facilities management team

• Lead the FM hard services team, including duty engineers, technical officers, technicians and BMS operators

• Manage and oversee third-party vendors to deliver facilities services such as MEP preventive and corrective maintenance

• Plan and implement maintenance programmes, facility upgrade projects and improvement initiatives

• Coordinate and manage emergency response processes for facilities-related incidents and act as the point of escalation

• Adjust and refine service processes to align with changing facility and stakeholder requirements

• Monitor service performance to ensure KPIs are consistently met

• Support the preparation of regular and ad-hoc management reports

• Develop, coach and train team members, including arranging on-the-job and site specific training

• Implement and manage vendor performance management programmes

• Stay informed of market best practices and technology advancements in facilities management

Key qualifications

• Degree in Mechanical, Electrical or Building Services Engineering, or any other related disciplines

• Grade C0 of Registered Electrical Worker (REW)

• Minimum 8 years’ relevant experience in Facilities Management, with at least 5 years in a hard services team 

• Proven experience in managing critical environments and data centre

• Strong PC skills with demonstrated ability to manage facilities management technologies

Personal skills you excel

• Strong leadership, coaching and people management skills

• Proactive, hardworking and energetic with a hands-on approach

• Innovative mindset with strong problem-solving and analytical abilities

• Willing to work flexible hours when required

• Good command of spoken and written English and Cantones

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Interested parties please send a detailed resume, contact number and the job reference no. by clicking the “Quick Apply” button.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.