Hospitality Service Officer

Job Description

Job Title:                Hospitality Service Officer

Job Responsibilities:

• Support front desk operation in multiple client sites as reliever
• Manage main entrance door control and security
• Distribute newspapers to respective pantry and out tray
• Operate switchboard and handle incoming calls with specific requirement and professional manners
• Handle documents, log incoming/outgoing mail, and inform concerned parties for collection
• Manage visitor registry and access control
• Coordinate conference room bookings and scheduling
• Escort guest to meeting room and inform the host for arrival
• Provide meeting and catering support and coordination;  Physically fit to lift heavy pantry supplies when needed
• Set up and manage video conferencing equipment for client / external guest
• Assist with administrative tasks, such as record-keeping and data entry; Update phone lists and maintain office directories
• Handle user request e.g. air-conditioning temperature adjustment, lighting replacement etc. or refer to the appropriate party to manage the request
• Share incidents and reports related to pretext calls, fraudulent business, and unfavorable visitors
• Other ad-hoc tasks as assigned by supervisor / client

Requirements

• Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service
• Fresh graduates with some part time customer service / front desk operations experience will be considered
• Willing to travel among different clients with a transport allowance
• Able to start shift duty at 0800 am
• Proficiency in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word Processing
• Pleasant personality with good presentation, communication and interpersonal skills
• Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a must