Guest Services Ambassador - Concierge

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charter, 2024 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

• Perform concierge / lobby guest relations duties including baggage and transportation arrangement;
• Greet VIP guests;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Offer professional traveling tips and insights to hotel guests

Qualifications

• Minimum 1 years working experience in hotel industry.
• Diploma or above.
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills ; &
• Additional language would be an advantage.

*Fresh Graduate will also be considered.