Officer, Authorization (Credit Card)

Job Responsibilities:

• Conduct 7 x 24 credit card transaction monitoring; shift duty required

• Handle lost/stolen card reported by customer

• Handle customer's enquiry & support customer services hotlines

• Instantly monitor suspicious transaction alerts generated from real time monitoring systems and follow up on suspected and confirmed credit card fraud cases

• Execute fraud prevention measures including but not limited to transaction confirmation and account suspension

• Identify suspicious fraud trends on cyber security and major system attack in accordance with latest instructions

• Conduct fraud data and report analysis

• Assist in user acceptance tests and ensure the reliability of the related systems

• Perform other tasks assigned by the management

Job Requirements:

• Secondary level or above

• Proficient in Microsoft software (Word, Excel, PowerPoint) and Chinese word processing

• Customer-oriented with excellent interpersonal, communications and presentation skills

• Good command of both spoken and written English and Chinese

• Shift duty required

We Offer:

Remuneration Package

• Competitive Basic Salary

• Double Pay

• Performance Bonus

Paid Leaves

• Annual Leave

• Birthday Leave

• Family-Friendly Leave

• Recreation Leave

• Marriage Leave

• Maternity Leave

• Paternity Leave

• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme

• Medical Benefits 

Staff Learning Subsidies and Development

• Comprehensive on-the-job training

• Learning Sponsorship

• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes

• Company Outing 

• Sponsored Gathering 

• Marathon Running

Interested parties please send your CV indicating your current salary, expected salary and availability to Human Resources Department, by email via clicking the “立即申請” button

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)