Pension Internal Control, Principal

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

- This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
- Overseeing Anti-Money Laundering (AML) and operational risk matters for pension businesses, including Hong Kong MPF, ORSO, and Macau retirement schemes. The role acts as a key liaison between Corporate Client Services, Compliance, IT, external vendors, and offshore teams to ensure robust AML controls, efficient operations, system stability, and regulatory compliance.

Responsibilities:

Pension AML Control, Risk Advisory & Governance

• Act as the Pension AML subject matter expert, providing judgement on complex and emerging AML risks, influencing control design and standards, and advising senior stakeholders on pension‑specific AML implications;

• Implement and oversee AML controls for MPF/ORSO, and Macau Pensions, ensuring compliance with applicable regulatory requirements, internal policies, and group standards;

• Review and enhance the Pension business AML frameworks, policies, procedures, and controls to strengthen risk coverage while improving operational efficiency;

• Manage and approve pension-related high-risk transactions in close coordination with Compliance, ensuring appropriate escalation, documentation, and decision-making in accordance with applicable regulatory requirements, internal policies, and group standards;

• Liaise with different stakeholders to gather and consolidate data for completing AML Institutional Risk Assessments for the Pension businesses;

• Ensure accuracy, consistency, and traceability of data inputs, and support Compliance in interpreting pension-specific AML risks and control effectiveness;

System, Platform & Change Management (eMPF & AML Systems)

• Serve as the key contact point with the eMPF Platform on AML matters, overseeing day-to-day interactions, service quality, issue resolution, and governance;

• Coordinate system change requests, enhancements, and defect remediation with vendors, IT, and internal stakeholders;

• Lead system enhancement initiatives and AML-related projects, partnering with internal Project teams, IT and Compliance to deliver agreed outcomes within scope, timeline, and budget;

• Support and lead User Acceptance Testing (UAT) activities, including test planning, execution, issue tracking, and sign-off to ensure solutions meet business and regulatory needs;

Regulatory, Audit, Quality Assurance & Reporting

• Support regulatory inspections and internal compliance/audit reviews by preparing documentation, management responses, and progress reporting;

• Follow up on Compliance reviews, regulatory examinations, and Audit findings, ensuring timely and effective remediation plan;

• Oversee AML checking quality and performance of offshore teams, ensuring adherence to policies, procedures, and service level agreements;

• Implement quality assurance measures, performance metrics, and continuous improvement initiatives to enhance consistency and accuracy;

• Prepare management and governance reports on Pension AML‑related issues, risks and trends

People Management & Ad hoc Support

• Coach, develop, and performance-manage both onshore and offshore team members, fostering a strong risk culture and accountability;

• Support ad‑hoc projects and duties as assigned by supervisor from time to time.

Requirements:

• Bachelor’s degree in Business, Finance, Risk and Compliance, or a related discipline

• Minimum 10–12 years of relevant experience in pension operations/governance, AML / financial crime, operations risk, or related functions, with proven people management experience

• Experience on eMPF transition is an advantage

• Solid knowledge of Hong Kong MPF, ORSO, Macau Pensions and pension-related regulatory requirements

• Strong understanding of AML frameworks, high-risk transaction handling, and regulatory expectations

• Hands-on experience working with system vendors and IT teams, and leading projects

• Strong analytical, problem-solving, and process improvement skills

• Excellent stakeholder management and communication skills

• Demonstrated leadership capability with a coaching and development mindset

• Strong attention to detail and ability to operate effectively in a regulated, fast-paced environment

• Good PC skills

• Proficient in both spoken and written Chinese and English

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.