Guest Services Manager (5-Day Work Week)

Job Responsibilities:

• Monitor in daily operations of front office and guest services.
• Manage and supervise front desk staff and maintain quality of services.
• Provides excellent guest services to ensure guest satisfactions receive all guests’ queries and handles complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours.

Job Requirements:

• Degree or Diploma holder in Hospitality Management
• Minimum 5 years relevant experience in Hotel Industry with 3 years at supervisory level
• Mature, service-oriented and well-organized
• Good communication, interpersonal skills and supervisory skills