Assistant Housekeeping Manager

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Assistant Housekeeping Manager, you will oversee the daily operations of the Housekeeping department, ensuring guest rooms and public areas consistently meet the hotel’s established quality and service standards.

Key Responsibilities

• Be responsible for providing leadership and maintaining the daily operation of all Housekeeping functions according to the standards established by the Hotel
• Inspect guest rooms and public areas and ensure quality standards are well-maintained
• Identify training needs and develop training initiatives to enhance service quality 
• Manage the administrative duties including P&L, roster planning, and stock inventory control
• Prepare related reports, verify and update room status so as to prioritize room cleaning for the team
• Perform any other duties and special projects as assigned by the management

About You

• Certificate holder in Hospitality Management or related field
• Minimum 5 years of experience in Housekeeping Department, preferably in a similar capacity and international hotel experience will be an advantage
• Knowledge in Housekeeping operations, equipment and education methods
• Strong leadership skills & excellent interpersonal skills
• Highly motivated and ambitious, quality-driven, customer and business results oriented
• Proficient in PC application and excellent command of spoken & written English and Cantonese; proficiency in spoken Mandarin is desired