Housekeeping Trainer

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Housekeeping Trainer, you will deliver classroom and on‑the‑job training to Housekeeping team members, working closely with leaders to enhance service quality, productivity, and operational effectiveness.

Key Responsibilities

• Conduct structured orientation, classroom, and on‑the‑job training for Housekeeping colleagues, ensuring alignment with hotel standards and brand requirements.

• Coach and support new colleagues during their probation period through regular performance follow‑ups to ensure service quality and operational effectiveness.

• Work closely with management and department heads to maintain consistent cleaning standards in guestrooms and public areas.

• Identify training and development needs and support the rollout of new procedures, systems, and service initiatives at property level.

• Act as a key communication link between management and Housekeeping colleagues, fostering teamwork, engagement, and a positive working environment.

• Provide operational support to the team in all daily Housekeeping operations.

• Perform any other duties and special projects as assigned by the Supervisors.

About You

• Certificate in Hospitality Management or related field

• Minimum 3 years of experience in Housekeeping Department, preferably in a similar capacity and international hotel experience will be an advantage

• Knowledge in Housekeeping operations and equipment

• Knowledge in education methods

• Strong leadership skills & excellent interpersonal skills

• Quality-driven, customer and business results oriented

• Highly motivated and ambitious

• Proficient in PC applications

• Excellent command of spoken & written English and Cantonese; proficiency in spoken Mandarin is desired