Quality Assurance and Administration Manager (Property Management focus)

Job Duties:

• Lead and manage the Quality Assurance function for property management operations in Hong Kong and Macau, with overall accountability for service quality, compliance and continuous improvement.
• Plan, develop and implement QA frameworks, policies, standards and audit programmes to maintain and enhance service quality across the portfolio.
• Oversee and conduct internal operational audits; identify gaps, risks, non-compliances and areas requiring immediate improvement, and drive corrective and preventive actions (CAPA) with stakeholders.
• Own the maintenance and continual improvement of ISO management systems (ISO 9001, ISO 14001 and ISO 45001), including documentation control, internal audits, management review and certification readiness.
• Establish, monitor and analyse KPI/service performance indicators; consolidate operational results, identify trends and recommend improvement initiatives to meet targets.
• Map, review and refine workflows and controls to ensure compliance with QA standards and improve operational efficiency.
• Plan and deliver customer service/quality training and promotion activities to strengthen service standards and staff awareness.
• Provide governance on supplier/contractor quality management, including supplier/contractor database oversight, performance monitoring, service quality reviews and compliance with procurement and operational requirements.
• Coordinate with internal parties and external vendors on systems supporting QA and administration operations (e.g. M18 system maintenance), ensuring continuity and proper controls.
• Prepare regular reports and dashboards for management, including audit findings, improvement progress, KPI trends and incident/risk observations.
• Lead and oversee office administration and purchasing functions, including planning and implementing office administration policies/guidelines, ensuring compliance with Group policies, and managing vendor/service provider performance.
• Manage office operations and facilities matters, including office maintenance, seating arrangements, renovation and relocation projects; organize meetings, conferences, company events and staff activities as required.
• Support implementation of quality, environmental, and health & safety initiatives across the portfolio.
• Handle ad hoc projects and duties as assigned.

Requirements / Qualifications:

• Degree in Quality Management, Business Administration, Property Management, Computer Science/Information Technology or a related discipline
• At least 5 years’ solid experience in quality management process implementation and reinforcement of which 2 years in managerial level
• Familiar with ISO 9001 Quality Management System, ISO 14001 Environmental Management System and ISO 45001 Occupational Health & Safety Management System
• Strong team spirit, communication, and problem-solving skills