Commercial Administration Specialist (Sales Co-ordinator)

POSITION OVERVIEW

• Handles incoming telephone and email enquiries
• Prepares correspondence such as proposals, contracts, emails, letters, and event orders
• Support all sales related analysis and ad-hoc projects
• Distributes sales leads
• Provides operational support to Sales MICE Team in a timely and appropriate manner
• Accurate and timely reporting of activities and related insights
• Accurate and timely processing ad hoc report request
• Generates and compile daily, weekly and monthly sales activity reports, account production, business performance and analytical reports as requested by Sales MICE Team
• Prepare all administration documents and create ad-hoc reports to evaluate immediate and long-term business needs as required by the Hotel Sales MICE Team

REQUIRED SKILLS

• Diploma in Hotel Management, Marketing or related field is required. 
• A minimum of one year experience in hospitality field is required.
• Must have good verbal and written communication skills
• Advanced knowledge in PC skills and Microsoft applications (especially data management tools, Word, Outlook, PowerPoint; with high proficiency in Excel like Pivot, VLOOKUP, nested formulas, etc.)
• Ability to handle clients’ inquiry and communicate to appropriate departments independently
• May be required to work nights, weekends, and/or holidays
• Ability to work under pressure