Duty Manager - Front Office

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborates with relevant departments to ensure all guests’ requirements are met 
• Handles guest comments effectively with protection of both the guest and the Hotel’s interest
• Ensures the highest degree of guest satisfaction

General Requirements:

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS Office and PMS software

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.