AVP, Cluster Operation Manager, Branch Network

What you will be doing:

• Lead and contribute to projects for Improving branch operation efficiency via centralization, automation and process simplification

• Support branches in various daily operational and administration matters.

• Prepare and conduct operational training for branch operation staff.

• Oversight on branch operation quality and control.

• Review and comment procedure manual to align with the operational workflow.

• Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as Branch Open/Closure

• Work with Human Resources Division on branch staffing matters such as resources planning, inter- branch staff transfer.

• Manage Branch Mystery Shopper Program.

What we are looking for:

• Degree holder or related discipline

• Minimum 5 years retail banking experience with good knowledge on branch operations.

• Proficient in both written & spoken Chinese & English

• Mature, proactive and able to work independently

• Strong analytical, presentation and problem solving skills

• Proficient in MS office applications including Excel, Word and PowerPoint