Online Banking Centre Manager (Outbound Telephone) [Ref no: OBCMOT-AL]

Job Responsibilities:

• Lead the intelligent transformation of remote banking/customer service centers, empowering business operations through financial technology and other means;
• Manage requirements for remote banking/customer service systems, identifying business pain points and converting them into business requirements;
• Oversee the initiation, promotion, and implementation of remote banking/customer service systems, ensuring successful project execution and deployment;
• Manage training and support related to system functionality for remote banking/customer service centers, providing comprehensive support and training for system functionalities;
• Continuously iterate and optimize remote banking/customer service systems, enhancing user experience, improving efficiency, and reducing costs.

Job Requirements:

• Bachelor’s degree or above in related disciplines (e.g., Computer Science, Business Administration, or related fields);
• Preference given to candidates with experience in implementing remote online banking center/contact center/call center systems;
• Ability to create and input requirement prototypes and Product Requirements Documents;
• Excellent project management, internal and external communication, and resource integration capabilities, with a strong goal-driven approach;
• Strong ability to handle pressure, quick learning skills, and logical reasoning and expression abilities;
• Proficiency in both written and spoken English and Cantonese.