Regent Experience Agent (Front Office)

YOUR DAY TO DAY

• Responsible  for  all  activities  relevant  to  the  Front  Desk,  Guest  Relations  and  Concierge  such  as  the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries
• Registers and rooms all arrivals according to established procedures
• Maintain intimate knowledge of departmental standards and procedures
• Performs  check  in,  check  out  and  room  change  procedures  and  ensures  all data  are entered completely into the hotel systems in accordance with reservation 
• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
• 1+ years’ related luxury experience
• Must speak Cantonese and English, Putonghua is preferred