Manager, Investment Sales Quality Assurance and Business Management - Hang Seng Bank (HK)

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Corporate Insurance & Investment Sales Quality Assurance & Business Management Department

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Manager, Investment Sales Quality Assurance and Business Management

Principal responsibilities

• Oversight on the end-to-end high-net-worth investment customer journey including but not limited to client on-boarding process, internal system design, product workflow and customer management.
• Provide support to or manage projects, initiatives or programmes related to the department. May include leading / assisting with defining the project approach, building stakeholder buy-in around plans, commitments and changes 
• To review and formulate internal policies and procedures to maintain high customer service quality and compliance standard
• Collaborate with other departments in driving investment compliance initiatives
• To ensure the sales activities are complied with the Group’s / Bank’s internal control standards, that all activities are conducted according to the related guideline and procedure manuals

Requirements

• University degree /or proven banking / investment experience. Candidate with experience in proposition management or middle offices from Private Banking is preferred.
• Proven track record in Manager level or in a similar role
• Good knowledge of investment products and business
• Proficiency in both Chinese and English
• Strong PC skills and familiar with the application software, such as Word, Excel, and PowerPoint
• Strong self-motivation, with the ability to work independently and under pressure 
• Strong organization skills, logical thinking skills and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Good communication and interpersonal skills

Pass in HKSI Licensing Examination for HKMA RI Type 1, 4, 7 registrations within 6 months in the post. Full knowledge of investment products and strong technical competency, good knowledge of the investment market and economic environment

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.