Vice President, Customer Propositions, Business Banking - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Vice President, Customer Propositions, Business Banking

Principal responsibilities

• Lead and assist customer propositions tailored for various customer segments
• Design and implement customer journeys for effective engagement and enhanced experience with Omi-channel and various touchpoints
• Liaise with internal and external stakeholders to drive the launch of new initiatives for strategic intent, account acquisition, business opportunities, customer experience and operation efficiency
• Initiate and engage sales, service, digital, data analytics and marketing initiatives to enhance customer value and awareness to the new strategic launch/ campaigns
• Conduct analysis of customer portfolio and keep abreast of the market trend to make insightful and data-led recommendations for strategic direction with an aim to optimize performance of the Business Banking.  
• Propose and develop programs that can achieve multiple business objectives to maximize the cost-effectiveness and returns of investments, striving to achieve the rolling operating plans

Requirements

• University degree in Business Administration, Finance, Data Analytics, Statistics, Marketing or other relevant qualifications
• Proven working experience in the banking industry with focus on commercial banking and good understanding of the customer segment, omni-channel and digital banking, as well as the related banking systems
• Great sense of ownership with customer centricity mindset
• Strong skills in strategic, analytical thinking and problem solving
• Demonstrate sufficient awareness and regard of operational risk, financial crime risk, internal control and compliance policies of the Bank and HSBC Group
• Good application of MS Office, with sound knowledge in MS Excel
• Proficiency in both English and Chinese
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.