Outlet Manager / Assistant Outlet Manager

Responsibilities

• Oversee daily operations of the café, bar lounge and banquet facilities, ensuring high standards of service, cleanliness and ambiance.
• Lead, supervise and motivate the team to deliver outstanding customer service, providing coaching and constructive feedback to enhance performance.
• Support staff development by delivering high-quality customer service training and fostering a culture of continuous improvement.
• Handle guest comments and complaints professionally, taking immediate corrective actions as needed.
• Monitor monthly sales performance and participate in cost management initiatives to maximize profitability across all outlets.
• Assist in tracking business performance, identifying opportunities for growth and improvement.
• Manage inventory levels and order supplies while implementing cost-control measures.
• Collaborate with the F&B Manager in planning and developing business strategies to boost sales and profitability.
• Follow up on banquet inquiries, quotes and assist in planning events to ensure seamless execution.
• Manage documentation, including duty rosters, attendance reports, sales data and other relevant records.
• Assist with various ad hoc projects as assigned.
• Less experience will be considered as Assistant Outlet Manager

Requirements

• F.5 or above, Diploma in Hospitality and Catering or equivalent
• Minimum 7 years’ relevant experience in hospitality and F&B field, with at least 3 years at managerial level
• Good supervisory and people management abilities
• Excellent customer focus and proactive attitude
• Effective leadership and communication abilities
• Fluent in English and Mandarin (spoken and written)
• Business oriented with knowledge of market trends

Benefits:

• 8 Rest days per month
• Free Duty Meal
• Discretionary Bonus
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
• Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy