Assistant Manager - Red Sugar

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Manager - Red Sugar, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Oversee daily operations of the Bar and collaborate with the Chef on promotion, menus, budgets, and staff training.
• Lead and motivate the Team to deliver exceptional service aligned with Hotel standards and exceed guest expectations.
• Drive continuous improvement by introducing innovative ideas and recommending service enhancements.
• Review guest feedback, critique forms, logbooks on operational issues and P&L statements.
• Ensure all materials, equipment and machinery are properly used and regularly cleaned for prolong usage.
• Ensure general maintenance of sections appointed and follow-up on work order forms with the Engineering Team.
• Ensure all staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.

About You

• At least 5 years of relevant experience, with minimum 2 years in supervisory level in the Hotel or F&B Service Industry.
• Strong awareness of current market trends with a creative and innovative mindset.
• Business-oriented, customer-oriented and outgoing team player with strong leadership and communication skills.
• Excellent command of spoken and written English and Chinese.