Senior Customer Service Manager (Branch)

What You Will Be Doing:

• Supervise counter service to ensure smooth and efficient branch operation in accordance with the relevant regulations, policies and guidelines
• Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints
• Review branch operation procedures regularly to enhance work process and customer experience 
• Identify opportunities for promoting banking products and services
• Assist with ad hoc projects as assigned

What We Are Looking For:

• Diploma or above
• Minimum 5 years’ banking experience
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Good analytical and numerical skills
• Strong self-motivation, independent and able to work under pressure
• Proficiency in Microsoft Office
• Proficiency in both written and spoken English, Chinese and Putonghua

Candidate with more experience may be considered as Senior Customer Service Manager