Assistant Manager/Bank Officer, Outward Remittance (1 year contract)

Job Description:

• Process and input outward remittance applications from different submission channels, included by not limited to: ebank, branches, WFI/OneCapture, other internal departments, intermediate payment from corresponding banks, including instructions from OCBC Macau.
• Handle account posting under Deposit Teller System
• Receive remittance applications and funds settlements (for charges) from customers / Relationship Managers for remittance services and obtain exchange rate (with due from reference) from Treasury Division.
• Ensure the Rate Book and Due From have been used up properly at day end if any.
• Handling of Violation Detection transactions at AML (included false hit release) and follow-up any suspicious items including Money-Laundering and Sanctioned / High Risk Countries activities with AML/CFT Compliance Officer.
• Perform Charges Claim upon receipt of the claim and from the Paying / Correspondent Banks.
• Handling investigation and irregular remittance items including follow up with other units / customers / relevant external parties on instruction disposal decision.
• Prepare daily / monthly reports for management review and filing of daily transaction and day end reports.
• Transaction records/documents filing and arrange to the godown for off-site retention as scheduled.
• Participant and support on requirement collection and system testing for initiative on payment business.

Client Servicing

• Provide prompt and courteous response to customers’ inquiries and complaints over counter/phone with positive problem-solving capabilities.
• Handling enquiries from customers on remittance services
• Perform Balance Inquiry and print savings passbook for OCHK customers if necessary.

Requirements:

• Diploma holder or above
• 1-3 years of experience in remittance or related banking
• Fluent in Chinese (Cantonese) and English
• Proficient in PC skills, including MS Word and Excel
• Excellent communication skills and ability to work well in a team
• Proactive and willing to take on positive challenges