Customer Services Supervisor / Assistant Customer Services Supervisor (New joiner bonus:$4000)

Responsibilities:

• To lead a team of Customer Service Ambassadors to provide premium customer service to visitors and tenants in Grade A shopping mall and office tower
• Handle verbal and written enquiries and complaints of shoppers and tenants
• Ensure smooth daily operation of Customer Service Centres and Hotline Service according to company service standard
• To coordinate with Marketing Team to maintain the smooth operation of the mall loyalty program and mall events
• Manage rosters and relevant administrative tasks of the Customer Service Team
• Perform other duties assigned by supervisors

Requirements:

• Diploma holder or above
• Fluent in spoken Cantonese, English and Mandarin
• 5 years or above customer service experience in Grade A shopping mall and 2 years or above supervisory experience
• Proficiency in MS Office computer skills

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 24 months.