OK Finance – Customer Services Representative

Reporting to the Branch Manager, you will be responsible for providing quality customer services to the customers.

Responsibilities

• Greet and welcome walk-in & phone-in customers according to the established service standard
• Handle customer enquiries and requests, and always seek advice from supervisor for proper handling of customer complaint as and when necessary
• Perform loan processing and administrative duties
• Assist in payment transaction such as disbursing loan proceeds and handle repayment over the counter

To meet the challenge, you should have the following qualifications and attributes:

• Secondary education
• Experience in Consumer Finance/banking industry is preferable
• Good interpersonal and communication skills
• Good knowledge of MS Office
• With initiative, pleasant personality and willing to learn
• Good command of written and spoken English and Chinese