Supervisor, Customer Services (Shopping Mall)

Responsibilities:

• Provide quality services to the customers and lead the customer services team
• Ensure the customer services provided is up to the service standard of the company
• Handle customer enquiries & complaints and cultivate harmonious relationship with customers
• To coach our service staff to deliver exceptional customer services and provide assistance to them when required

Requirements:

• Diploma holder in hospitality management or related disciplines
• Minimum 3 years’ practical experience in customer services field
• Solid working experience in shopping mall is a must
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin), other foreign languages is an advantage
• Proficiency in MS Office
• Effective communication and interpersonal skills
• Pleasant personality with helpful, friendly, tactful, patient and proactive character