Renewal Account Officer (Employee Benefits & General Insurance)

About the role:

We are seeking a motivated and eager-to-learn Renewal Account Officer to join our team. In this role, you will act as a bridge between Sales, Customer Service and Policy Administration to provide expert advice and solutions to clients regarding their insurance needs. You will work closely with organizations to design, implement, and manage comprehensive benefits programs that enhance employee satisfaction and retention.

Job Description:

• Work in a sub-team and support renewal business of corporate clients.
• Build good relationships with our clients and service providers, leading to improved loyalty, lowered churn rates and perceived service quality.
• Contact clients to negotiate terms and conditions and render renewal contracts.
• Manage email correspondence & address customer enquiries
• Forecast trends and suggestions on how those trends can enhance retention rates.
• Serve as a Bridge between Sales, Customer Service and Policy Administration.
• Identify opportunities to cross-sell or upsell additional products.

Requirements:

• University graduate with minimum 1-3 years of working experience , preferably in the insurance industry.
• Relevant experience in General Insurance / Employee Benefits will be considered an advantage.
• Applicants with less experience will be considered for the Assistant Account Executive role within the team.
• Holder of Insurance (IIQE papers I, II & III) are highly preferable & MPFA license will be a plus
• Detail-oriented, customer focused with effective client relationship and communication skills
• Possess strong sense of responsibilities and energetic good team player
• Good communication skills on written and spoken English and Chinese
• Good computer skills including MS Word, Excel and PowerPoint
• Immediate available is preferred
• Candidates with less experiences will be considered to Senior Officer/Assistant Manager position

What We offer:

• 5-days work
• Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
• Flexible working policy
• Diversified exposures over institutional, corporate, and individual clients
• Attractive monthly basic salary and incentive payments
• Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
• Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
• Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
• Pension Benefits on top of MPF mandatory contribution