Senior Relationship Service Officer - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Relationship Support Officer.

Principal responsibilities

• Deliver quality and consistent support service to Corporate clients and relationship managers (RM). Ensure daily operation deployed in a consistent manner and sufficiently aligned to the SLAs (service level agreement) of various processes.
• Proactively identify area of improvement could provide more support / added value.
• Communicate and liaise with internal parties to resolve internal/external customer concerns/issues.
• Assist on handle and gatekeeping reports quality consolidated from relationship managers (RM) and compile periodic status tracking reports, management information and performance statistics for management oversight.
• Maintain good customer relationship by providing quality after-sales support and logistics as assigned
• Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.

Requirements

• Diploma or above in Business Administration, Finance, Accounting, Economics preferred
• Previous experience in providing administrative support in banking or professional firms an advantage
• Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
• Strong PC user with good MS Office or Excel skills
• Strong self-motivation with good interpersonal and analytical skills
• Proficiency in both English and Chinese, with fluency in Putonghua preferred
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.