Assistant Manager, Trade Core Operations

Job Description: 

Key Responsibilities

• Lead and manage the end-to-end system administration for Trade Services, ensuring smooth and efficient operations while continuously identifying and implementing process improvements aimed at maximising the centre's productivity and service quality.
• Own the technical leadership of large-scale, multi-year legacy system transformation programmes, collaborating with cross-functional teams to execute complex projects within the evolving banking landscape.
• Develop and oversee comprehensive transformation strategies, managing delivery plans, timelines and budgets to meet business objectives and compliance standards effectively.
• Execute routine and advanced system administration tasks to support daily operational workflows, ensuring stability, security and performance of trade operations platforms.
• Provide expert consultation and operational solutions to internal Trade users and stakeholders of inter-related systems, fostering a collaborative environment to address challenges and enhance system functionalities.
• Create, update, and deliver targeted training materials and workshops for end users, ensuring thorough understanding and adoption of new systems or processes.
• Develop and maintain detailed documentation of system configurations, operational procedures and transformation activities to support ongoing improvements and knowledge sharing.
• Drive a culture of continuous improvement by monitoring key performance indicators, soliciting stakeholder feedback, and adapting strategies to meet dynamic operational demands.
• Coordinate with IT, compliance, risk, and business units to ensure alignment of transformation initiatives with regulatory requirements and corporate policies.
• Mentor and support team members in developing their technical expertise and operational competencies, fostering a high-performing and engaged team dedicated to trade services excellence.

Job Requirements

• University degree or higher qualification, preferably in Finance, Business Administration, Information Technology, or related fields.
• At least 5 years of hands-on experience managing digital transformation projects within the Trade Operations domain, demonstrating impactful results and operational enhancements.
• Comprehensive understanding of trade finance products, process workflows, regulatory frameworks and accounting principles to effectively translate business needs into technical solutions.
• Exceptional analytical and problem-solving skills with a strong operational mindset, capable of navigating complex scenarios and delivering pragmatic solutions.
• Proven leadership and people management skills with the ability to motivate, coach and develop teams to achieve and exceed set objectives.
• Outstanding stakeholder management capabilities, adept at building strong relationships across multiple business units and external partners to facilitate collaboration.
• Ability to operate independently with accountability, as well as thrive within a dynamic team environment, demonstrating flexibility and proactivity.
• Excellent communication and interpersonal skills, skilled at conveying technical and operational information clearly to diverse audiences.
• Self-driven and highly organised with an aptitude for managing multiple priorities effectively under tight deadlines.
• A passion for driving operational improvements and innovation, actively seeking opportunities to enhance trade service processes and technologies.
• Willingness and commitment to undertake additional responsibilities and tasks as directed by leadership to support the broader organisational goals.

Role Specific Technical Competencies

• Product + Process
• Project Management
• Manage Change